Dear e-service users, welcome to the new e-service request and tracking page. Starting from February 10, 2025, new e-services can be requested on this page. Click this link to track the status of the services you applied for before February 10, 2025.

For your technical support needs, call 888
et-flag
et-flag
HomeServicesProvidersVerificationsMy workspace
LoginSign Up

Get Started with the eServices Platform (www.eservices.gov.et)

Welcome to the eServices Platform! This guide will help you get set up and start using the platform to access essential government services online. Follow these steps to register, navigate, and make the most of the platform.

Step One

Registering an Account

To access most services on the eServices platform, you’ll need to create an account.

  • Visit the eServices portal at www.eservices.gov.et.
  • Click on 'Sign Up' on the homepage.
  • Fill in your details, including your name, email address, phone number, and any required identification information.
  • Verify your account through the verification method provided (such as email or SMS).
  • Set a secure password and complete the registration process.
  • Log in using your new username and password to access your account.

Step Two

Navigating the Platform

Once you’re logged in, you’ll have access to a variety of online services. The platform’s layout is designed for easy navigation::

  • Homepage: Discover services through Services, Provider, and quick search.
  • Search Bar: Use the search bar at the top of the page to quickly find a specific service.
  • Categories & Services: Browse services by category to explore what’s available.

Step Three

Discovering and Applying for Services

Finding the service you need and applying for it is simple::

  • Browse or Search: Use the search bar or browse categories to find the service you need.
  • Select the Service: Click on the service or 'Apply' button you want to access its details page.
  • Review Requirements: Each service has specific requirements and documentation. Make sure you have the necessary documents ready.
  • Check the terms and conditions checkbox.
  • Click 'Agree and Continue': Follow the step-by-step instructions provided to complete your application. You may need to upload documents and provide additional information.
  • Submit Application: Once all information is entered, click 'Submit' to send in your application to the provider. The system should generate a unique tracking number.

Step Four

Tracking Your Application Status

After submitting an application, you can monitor its progress directly on the platform::

  • Go to 'My Workspace' in your account dashboard.
  • Check Status: Find your application and view its status in real-time, from 'Under Review' to 'Approved' or 'Completed.'
  • Receive Notifications: You’ll receive updates via email, SMS, or in-platform notifications as your application progresses.

Step Five

Receiving Certificates or Documents

Once your application is processed, you may receive certificates, permits, or other documents.

  • Notification: You will receive a notification once your documents are ready.
  • Download: Go to 'My Workspace' and the 'My Documents' module to download your certificates or official documents from your account.

Step Six

Managing Your Account

For a smooth experience, keep your account information up to date.

  • Update Personal Information: Go to 'My Workspace' module, click on 'Profile' to update your contact details or other personal information as needed.
  • Change Password: For security, regularly update your password by selecting 'Change Password' under 'Account Settings.'
  • Recover Password: If you forget your password, click 'Forgot Password' on the login page to reset it.

Step Seven

Getting Help and Support

If you encounter any issues or have questions, support is available:

  • Help Desk: Access live chat or submit a ticket through the 'Help Desk' feature on the portal.
  • 888 Call Center: Call the 888-help line for direct support from customer service.
  • FAQs: Check the FAQ section for answers to common questions about using the platform.