eService

Ethiopian Government Electronic Services

The Ethiopian Government Electronic Services Portal has been developed to provide electronic public services to citizens, non-citizens, businesses, and governmental & non-governmental organizations.

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Steps to Use the eServices Platform

Create a new account by providing personal information, verifying identity, and setting a secure password.

After registration, sign in with your username and password to access available platform features securely.

Browse Available Services

Explore the list of services offered. You can use the search function to quickly find specific services.

Submit a Request or Application

Choose your desired service, complete the required information, and submit any necessary documents for processing.

Track Your Application Status

After submitting, view application progress in 'My Workspace' and receive notifications at each processing stage.

Receive and Download Results or Certificates

Once processed, download your certificates or documents easily, directly from the platform’s notification area.

Why use eServices

Anytime, Anywhere Access

Access essential public services 24/7 from any location, making it easier to handle tasks regardless of time or place.

Improved Efficiency in Service Delivery

Experience faster response times and more streamlined processes as automation reduces manual handling and bureaucratic delays.

Cost Savings for Users and Providers

Reduce costs related to travel, paperwork, and administrative overhead, benefitting both citizens and government agencies alike.

Secure National ID Authentication

Verify your identity safely and reliably with integrated national ID authentication, ensuring only authorized access to sensitive services.

Convenient Digital Payments

Complete payments instantly and securely online, eliminating the need for in-person visits and streamlining financial transactions.

Seamless Service-to-Service Integration

Enjoy a connected experience where different services work together, reducing duplicate paperwork and enhancing user convenience.

Our Partners

Frequently Asked Questions

How do I create an account on the eServices portal?

To create an account, go to the homepage and select `Sign Up` Fill out the required information, including your personal details, and complete the verification process. Once registered, you can log in with your username and password.

What should I do if I forgot my password ?

If you’ve forgotten your password, click on the `Forgot Password`` link on the login page. Enter your registered email or phone number to receive a password reset link or code. Follow the instructions to reset your password.

How do I find a specific service on the portal?

You can discover available services by using the search bar on the homepage or browsing through categories listed under 'Services' or “Providers”. Filter options are available to help you find specific services.

How do I track the status of my application?

To track the status of your application, log in to your account and go to the 'My Workspace' section. Here, you’ll see real-time updates and notifications regarding your application’s progress.

How can I download certificates or documents after my application is approved?

Once your application is processed and approved, you’ll receive a notification. Visit 'My Workspaces' and click on “My Document” to download your certificate or document in digital format.